How often should Processes be reviewed?
Changes in environment, whether that be advances and implementation of new technologies, changes in physical environment, or key personnel could mean that, before your very eyes, your processes may become outdated, inefficient and obsolete. The need for continuous improvement of processes is the main reason reviewing is important, but the time taken to do those reviews are key to business growth. So, what am I saying? Do you need to have a process to review a process?Read more
Why all the documentation, procedures and work instructions?
Allow me to ask you a simple question. “Would your know-how survive if a few key employees left your company?” Why don't you take up this challenge and evaluate the situation in your own organization. To what extent does the knowledge and know-how in your organization depend on (certain) people?Read more
Man is not made to change
People often try to take the shortest route or the path of least resistance to achieve a goal. It’s a human reflex. However it is a lot worse if laziness becomes a goal in itself. In many (often larger) organizations, there are always employees that see it as their duty to do as little as possible. Unfortunately, they also often try to drag others down with them – sometimes through intimidation.Read more
No news is NOT good news!
A couple of years ago, one of my colleagues had an annoying problem with his mobile phone connection. So, in a fit of temporary insanity, he decided to call his Telco’s helpdesk to complete a support ticket. After submitting the ticket, he patiently waited for someone to call back with a solution. However, a few days turned into a week, and then into several weeks.Read more
The horizontal line of text
In this article about layout and design, I want to elaborate on one of the most basic, fundamental requirements to allow an instructional text to be read quickly and without unnecessary cognitive load: the horizontal line of the text. Our eyes basically slide unconsciously to the next line of text or paragraph if there is no clear horizontal line to follow. We find it difficult to remain focused on the correct line of text.Read more
The fear of the consequences of change
One of the main reasons for resistance to change is the fear of the consequences. Are we talking about a fear of the unknown? Maybe that too, but it’s a bit deeper than just a fear of the unknown. What exactly are we so afraid of then? Well, it is mainly the fear of the consequences of making mistakes.Read more