Man is not made to change

People often try to take the shortest route or the path of least resistance to achieve a goal. It’s a human reflex. However it is a lot worse if laziness becomes a goal in itself. In many (often larger) organizations, there are always employees that see it as their duty to do as little as possible. Unfortunately, they also often try to drag others down with them – sometimes through intimidation.

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No news is NOT good news!

A couple of years ago, one of my colleagues had an annoying problem with his mobile phone connection. So, in a fit of temporary insanity, he decided to call his Telco’s helpdesk to complete a support ticket. After submitting the ticket, he patiently waited for someone to call back with a solution. However, a few days turned into a week, and then into several weeks.

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The horizontal line of text

In this article about layout and design, I want to elaborate on one of the most basic, fundamental requirements to allow an instructional text to be read quickly and without unnecessary cognitive load: the horizontal line of the text. Our eyes basically slide unconsciously to the next line of text or paragraph if there is no clear horizontal line to follow. We find it difficult to remain focused on the correct line of text.

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The fear of the consequences of change

One of the main reasons for resistance to change is the fear of the consequences. Are we talking about a fear of the unknown? Maybe that too, but it’s a bit deeper than just a fear of the unknown. What exactly are we so afraid of then? Well, it is mainly the fear of the consequences of making mistakes.

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4 reasons to devote more time to the layout of a text

Everyone intuitively knows how important it is that written text is laid out in a well-organised manner.However, far too often, the aesthetic aspect takes precedence over the functional – usually because the writer has no idea how important correct layout is. That is why I want to briefly point out the different effects layout has on a reader. In this blog article, I offer four scientifically proven reasons to devote more time to correctly designing your text. This is partially intended as an introduction to a series of forthcoming blog articles which describe best practices for creating work instructions and procedures.

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Why? Because I said so (!?)

A familiar scene that plays out almost daily in many families: Child (7 years old): “Why can’t I, daddy?” Father: “Because I said so!” Child: “That’s not an answer!” The first signs of early adolescence? Perhaps. Maybe children are getting mouthier these days? Could be. A lack of respect for parental authority? Certainly a point of discussion. But there is no two ways about it, the little devil is actually right. “Because I said so” is not a good answer to the question of “why.” “Why?” you ask.

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