How to say goodbye to Regulatory Compliance headaches
Just when you thought it was safe to go back to your office. All seems in hand and everyone’s happy and aware of what needs to be done. But then those bad dreams start again. Rules, rules and more rules, right?Read more
The key to customer surveys for maximum response? Keep it simple
Have you ever received a customer survey? If you are a dedicated consumer, keeping the economy alive with your well thought out purchases and decisions, then chances are you have.Read more
7 Reasons employees often pushback against change
In the business world, resistance has all kinds of connotations associated and there are reasons why people suddenly get quiet when presented, in particular, with change. If you think about the word resistance, it tends to invoke negativity right from the beginning. The word itself suggests confrontation, or the idea that a battle may be looming. So what can we expect here? Tears, anger, passive aggressive silences? Yes, yes and yes. Sounds like all your family gatherings rolled into one, doesn’t it? Just saying.Read more
What to expect with ISO 9001:2015
Unless organizations have been hiding, willingly or not, under rocks for the past few years, most would be familiar with the ISO 9001 international standard that specifies requirements for process and quality management accreditation. It is clear that this standard has assisted business with the process management, without a doubt. So what now? Well, there’s now a new kid on the block in the form of a revisited and revised standard. Enter, stage right, the ISO 9001:2015!Read more
How often should Processes be reviewed?
Changes in environment, whether that be advances and implementation of new technologies, changes in physical environment, or key personnel could mean that, before your very eyes, your processes may become outdated, inefficient and obsolete. The need for continuous improvement of processes is the main reason reviewing is important, but the time taken to do those reviews are key to business growth. So, what am I saying? Do you need to have a process to review a process?Read more
Why all the documentation, procedures and work instructions?
Allow me to ask you a simple question. “Would your know-how survive if a few key employees left your company?” Why don't you take up this challenge and evaluate the situation in your own organization. To what extent does the knowledge and know-how in your organization depend on (certain) people?Read more