The proven way to implementing a Quality Assurance System for your Business

We all know how important it is for an organization to have, or, at least be thinking about a sensible, effective quality management system. Document control is where it all begins, but knowing it and implementing it can be two very different things. So with all the best intentions in mind, let’s look at some ways to do exactly that. Don’t look away, this is about you too.

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7 Ways to ramp up your QA and improve your customer service

Quality assurance for the benefit of your customers? Yes, it’s true it can be done and not remain the folk lore that some, more cynical among us, may think. Whenever an organization begins to consider quality from a customer point of view, a whole new world of opportunity and customer satisfaction can open up. But don’t get too confident, just yet. Just to be annoying, those potential revelations can also shine a spotlight toward the proverbial can of worms.

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How these 6 Processes can change the direction of your business

Every business wants to move onward and upward, but at times processes and their associated pathways can get messy. In particular, there seems to be 6 main areas of process stress which, alarmingly, cover quite a number of potential internal breakdowns. Your future business strategies depend on efficient and effective business processes. If the following 6 standard processes can be observed and bettered, your organization will gain a better view to identifying opportunities and future successes.

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Why you need to keep Training Records

Training serves as a valuable tool and we are all aware of its importance. When staff are knowledgeable and confident in their role, this allows management’s ability to transfer that confidence to higher authorities knowing that staff are being trained correctly. Along with this comes the need to keep correct training records. If you think this simply means ticking off someone’s name and stuffing a completed assessment in a file you may be in for a shock. Proper record keeping goes way beyond just that.

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Document Management isn't just for documents

The way we conduct business these days is very different from say, ten years ago. We have now learned a few key essentials, and have had to focus on various elements to enable us to move forward within our market and grow as an organization.  Document management is one of those focus points, so it’s time to look at document management and recognize the power this holds outside of merely digital record keeping.

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5 tips to help you meet Goals and Deadlines

Procrastination, poor time management and simple lack of communication when deadlines are looming can lead us all into a free fall. The results can be very hard to swallow. At the very least, they can willingly escort us to a world of indecision and at the worst, unrealized potential.But before I send most of you off to the naughty corner, I think a second chance may be prudent. Whether it is the potential for failure or just our own internal dialogue, goals and deadlines seems to strike the most fear. So what can be done to alleviate tensions that seem to accompany the defined period of time that is the dreaded deadline?

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