Why the worst Project Managers sleep at night

Pretty unfair isn’t it? You work tirelessly to get things right, only to be faced with a co-worker that really doesn’t seem to be all that interested. And no, this is not just your imagination, this is happening all over. Personality differences aside, however valid a point, there are some who will not see the benefits of putting in the whole nine yards, for the betterment of everyone.

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Competitive advantage through training – Fact or Fiction?

Has your organization seen the direct correlation between the training of employees and profitability? If you know, but aren’t sure why, or what to do about it, then pull up a chair. Overlooking this potential revenue buster can be detrimental to your business health.

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The proven way to implementing a Quality Assurance System for your Business

We all know how important it is for an organization to have, or, at least be thinking about a sensible, effective quality management system. Document control is where it all begins, but knowing it and implementing it can be two very different things. So with all the best intentions in mind, let’s look at some ways to do exactly that. Don’t look away, this is about you too.

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7 Ways to ramp up your QA and improve your customer service

Quality assurance for the benefit of your customers? Yes, it’s true it can be done and not remain the folk lore that some, more cynical among us, may think. Whenever an organization begins to consider quality from a customer point of view, a whole new world of opportunity and customer satisfaction can open up. But don’t get too confident, just yet. Just to be annoying, those potential revelations can also shine a spotlight toward the proverbial can of worms.

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How these 6 Processes can change the direction of your business

Every business wants to move onward and upward, but at times processes and their associated pathways can get messy. In particular, there seems to be 6 main areas of process stress which, alarmingly, cover quite a number of potential internal breakdowns. Your future business strategies depend on efficient and effective business processes. If the following 6 standard processes can be observed and bettered, your organization will gain a better view to identifying opportunities and future successes.

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Why you need to keep Training Records

Training serves as a valuable tool and we are all aware of its importance. When staff are knowledgeable and confident in their role, this allows management’s ability to transfer that confidence to higher authorities knowing that staff are being trained correctly. Along with this comes the need to keep correct training records. If you think this simply means ticking off someone’s name and stuffing a completed assessment in a file you may be in for a shock. Proper record keeping goes way beyond just that.

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